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  • How do i integrate Funnelair pages with my Wordpress site
    Follow these steps to integrate Funnelair pages with Wordpress site : STEP 1 : Download Funnelair's Wordpress Plugin Go to funnel dashboard and click on settings on left side bar. Scroll down and click on the Download icon for "Wordpress Plugin". STEP 2 : Integrate Plugin with Wordpress Login to your Wordpress dashboard. Hover on the **Plugin **on the left side meVery popular
  • How do i link a custom domain to a funnel ?
    What you will need for this? Add a custom domain Follow this tutorial to learn how to link your custom domain to your funnel : On the left side menu click on settings. Click on **domain **dropdown menu and select the desired domain that you want to link to the funnel. Finally click on the save button to save your changes. ![](https://storage.crisp.chat/users/helpdesk/webVery popular
  • How to submit a form?
    What you will need for this? A basic form for this. Defined route. (for redirecting the subscriber to another funnel step after submission) Follow these steps to submit a form : Double click on the button to open its settings. Click on ActioVery popular
  • How do i create a free product?
    What you will need for this? Select your funnel currency Add a payment processor to your funnel, to learn how to do so Click Here ( Paypal , Stripe ) Link the [payment processor](https://help.funnelair.com/en/article/how-to-link-the-paymenVery popular
  • Measurements and alignment
    Funnelair have the option for the alignments and measurements of elements with the page or the other elements. Just select the element and move and start moving it then click on CTRL while you are moving the element. The red lines will appear which will show you the exact alignment of this element with either the page or with the other elements.Very popular
  • How do I import my ClickFunnel landing page into Funnelair builder?
    Follow these steps for how to import ClickFunnel landing page in Funnelair builder : Open the builder and click on the Gear icon on the top right of the builder. Select the Import option. Select the "ClickFunnels". Copy the ClickFunnel page URL and paste it there. Click on import.Popular
  • How do i create an offer ?
    What you will need for this? Select your funnel currency Add a payment processor to your funnel, to learn how to do so Click Here ( Paypal , Stripe ) Link the [payment processor](https://help.funnelair.com/en/article/how-to-link-the-paymePopular
  • How do i retrieve my account API credentials
    Follow these steps to retrieve Funnelair account API credentials : Login to dashboard. Click on the profile icon at the top right. Then click on the "Profile". On next screen, scroll to API Credentials section. Click on the copy icon next to API KEY to copy the key, and same for the HASH KEY and DOMAIN.Popular
  • How do I share a complete funnel with others?
    Follow these steps to share a complete funnel with others : Click on the "Funnels" on your dashboard. Click on the Action (3 dots icon) of the funnel which you want to share. Click on Share. Copy the Share Link URL. On another user account: In the new tab Paste the Copied LinkPopular
  • How do i create a one-time product ?
    What you will need for this? Select your funnel currency Add a payment processor to your funnel, to learn how to do so Click Here ( Paypal , Stripe ) Link the [payment processor](https://help.funnelair.com/en/article/how-to-link-the-paymenPopular
  • How do I create and A/B split test?
    What you will need for this? Funnel step/page Follow these steps to create an A/B split test : Hover on the step/page. Click on the Three Dots icon. Select Split. Select the template Create variation. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9Some readers
  • How do i setup free plus shipping product ?
    What you will need for this? Create a Free Offer for the product Create a free product. Create a Shipping method Follow these steps free plus shipping product : Add a free product to your Card-Paypal element. ![]Some readers
  • How do i switch my funnel to live mode ?
    Follow these steps to switch funnel to live mode : On the left side menu click on settings. Scroll down to "Funnel Mode". Click on "Live". Click on "Save".Some readers
  • How do I send my sales data to a webhook URL?
    Follow these steps to send the sales data to a webhook URL : On your funnel left side menu click on webhooks. Click on the " **+ ** " button located on the top right. Paste your webhook URL on Callback URL. Select purchase on Type. Select the desired product from product dropdown menu. On status select the desired event to trigger the webhook call. ![](httpSome readers
  • How do I create a shipping method?
    Follow these steps to create a shipping method : On left side menu click on Shipping. Click on "+" icon to add the shipping method. Fill the form. Click on Create.Some readers
  • How to embed custom HTML or widgets to a page ?
    Follow these steps for how to a embed custom HTML or widgets : Drag the HTML element to section. Double click on the HTML element. Write/paste your HTML/Widget code. Publish or save your page.Some readers
  • How do i reset my account API credentials
    Follow these steps to retrieve Funnelair account API credentials : Login to dashboard. Click on the profile icon at the top right. Then click on the "Profile". On next screen, scroll to API Credentials section. Click on the "Regenerate" icon next to API Credentials.Some readers
  • How do I create a subscription product?
    What you will need for this? Select your funnel currency Add a payment processor to your funnel, to learn how to do so Click Here ( Paypal , Stripe ) Link the [payment processor](https://help.funnelair.com/en/article/how-to-link-the-paymenSome readers
  • How do share a single page with an other user ?
    Follow these steps to share a single landing page with others : Copy the Page URL that you want to share with other users. Click on settings located on the left side menu. Copy the "Authorization Code". Share your page URL and Authorization Code with the otherSome readers
  • How do I save a block/section to reuse it later?
    Follow these steps to save a section for reuse later : Click on a section you want to save. Click on save on top bar. Enter a name for the section. Click on "Save Section".Some readers
  • How do I import a new google font?
    Follow these steps to add/import a new google font: Click on the "Gear" icon on the top of the page. Look for Font. Click on Font-Family on the right side of the window. Here you can search for a font, click on the font you want to use. A loading bar will appear and font will be added.Some readers
  • What does all the counter type mean?
    There are four(4) types of Counters in FunnelAir. Please have look on it, what it means : Standard: This is a type of countdown clock that will count down for a specific date and time. **Daily: **This is a type of countdown clock that will count down to a specific time each day. Evergreen: This is a type of countdown clock that will start a countdown froSome readers
  • How do I clone/delete a group of elements?
    Follow these steps to clone or delete a group of elements : Select the area of the elements with the help of Selector (Click and drag through the area of the element to be grouped together). Orange border will appear. Click on Group to group the elements. Click on Clone or Delete the whole group of elements. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795acSome readers
  • How do I route my visitors to a specific step or page after submitting an integration, payment or a click event?
    Follow these steps to add a new route : Click on the Gear icon on the top right of the page builder. Select the Route option. Click on Add button. On the popup type a route name, for this example we will just name the route as new. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/screenSome readers
  • How to integrate html form with funnelair?
    Follow these steps to add an integration to a landing page : STEP 1 : Get the HTML Form Login to your autoresponder(application you are using for form submission). Create a form and get its code. Copy the HTML form. STEP 2 : Integrate with funnelair Drag and drop any Form element into the page. Repeat this process to add multiple input fields. DrSome readers
  • What does metadata do?
    Metadata is the element representation It includes the element's class and id. This id can be used if you want to add custom style (CSS). Every element have its unique id, that can help in applying different styles to different elements.Some readers
  • How do i disable GDPR required cookie banner ?
    Follow these steps to disable cookies message : Click on setting located on the left side menu. Scroll down to cookies and click on disable. Click on "Save"Some readers
  • How do I open popup settings?
    Follow these steps to open popup settings : Click on "Gear" icon on top right of the page, Here you will find a Pop-Up. Click on Pop Up, A Pop-Up window will appear. Click on pop Up settings on the top bar.Some readers
  • How do I add a new step/page to a funnel?
    Follow these steps to add a new step/page to a funnel : Select the Funnel. Click on the " New Step" button. Now hover on the new step and click on "Build". Enter the page name and URL. Build a connection with other steps. Done.Some readers
  • How do i implement twitter cards code on my landing page?
    What you will need for this? A Twitter account Twitter cards Follow these steps to implement twitter cards code on landing page: STEPS: Select funnel step/page and click edit. Click on "Gear" icon from top right bar. Select the Javascript. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/tracking-code-to-funnel-page_1kmw7ySome readers
  • How do I add a global tracking codes to my funnel pages?
    Follow these steps to bulk add the tracking codes to a funnel pages : Select Funnel and click on settings. In General Settings you will find "Head Tracking" and "Body Tracking". Paste the tracking code in either Head Tracking or Body Tracking.Some readers
  • How to i add multi product selector to a landing page ?
    What you will need for this? Create an Offer for these products. Create your products. Follow these steps to add multi product selector : Click on the Checkout option from the builder elements. Select and drag Order Select element in checkout options to the page. Double click on the the element. In generSome readers
  • How do I open elements setting?
    Follow these steps for opening elements setting : Drag the element into the page. Double click on the element, on the left side, the setting box will appear. Another way: Click on the element and then click on the **Settings **on the top bar.Some readers
  • How do i add Video background to a section ?
    Follow the steps below to add a Video background to a section. Step 1 : On the builder open custom css settings and past the following code:Some readers
  • How do I add Facebook tracking pixel to my page
    What you will need for this? Facebook business account Facebook tracking pixel Follow these steps to add Facebook tracking pixel to a page : STEPS: Select the funnel from main dashboard. Select funnel step/page and click edit. Click on "Gear" icon from top right bar. Select the Javascript. ![](https://storage.crisp.chat/users/helpdesSome readers
  • How do i dynamically change text on my page ?
    Follow these steps to dynamically change text on page : Open the builder and add a text or a headline element into your page. Put the word that you would like to make it dynamic between 2 [ ] like this: Publish the page on the builder and visit the page url then add the parameters query after the your page link. Now all text values of ** [name:FriendSome readers
  • How do I send my page submission data to a webhook URL?
    Follow these steps to send page submission data to a webhook URL: On your funnel left side menu click on webhooks. Click on the + button located on the top right. Click on the submission and select the page from the dropdown menuSome readers
  • How do I add a product ( subscription or one-time or free trial or free ) to my page?
    What you will need for this? Create an Offer for the product Create a product. Create a Shipping method Follow these steps to add a product : Click on the "Checkout" element in page Builder. Here you can add products to **"OrderSome readers
  • How do I group elements?
    Follow these steps to group elements together : Drag the elements into the page. Select the elements by holding the pointer (cursor and drag over them.) An orange boundary line will appear on the surrounding. On the top bar click on "Group". Save.Some readers
  • How to setup a multi-step form ?
    Follow these steps to setup a multi-step form : Select and drag the "Multi-Step" element to page. Double click on the element. In general settings go to step count. Add the number of steps that you want. Select the Current Step and drag form elements to "Multi-step" element. Again double click on the "Multi-Step" element. NSome readers
  • How do i set button action to go to next step or previous step on multi-step element ?
    Follow these steps to set button action to go to next step or previous step on multi-step element : Add multi step element to a page and make sure that it has more then 1 step. Add a button to multi step element. Open button settings and go to actions then select the desired option. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/screenshot-2020-Some readers
  • How do I create a new funnel?
    Follow these steps to create a new funnel : Click on the "Funnels" on your dashboard. Click on "+" icon. Here you will add "Funnel name", "Funnel Group" and select type of funnel. Click "Go to List Settings" to fill up funnel setting and details. Fill all the fields andSome readers
  • What elements can I use to charge shipping ?
    What elements can I use to charge shipping ? STEP 1: Create Shipping Methods Select the funnel from main dashboard. Click on "Shipping" icon from right side menu bar. Click on " + " to create the shipping method. Enter the hipping name and charging amount. Click on Create button. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795aSome readers
  • How do I add a background image to my landing page?
    Follow these steps to add a background image to a landing page: Click on the Gear icon on the top right of the builder. Select the Background option. Select the "Image" in Background Top. Upload image. Publish or update the page.Some readers
  • How my customer can update his credit card detail if a subscription re-bill charge has failed ?
    If a customer card get declined on a re-bill charge then **Funnelair ** will notify your customer and a link to update his card information will be send as well. the page that your customer see will look something like this: The page provide so much informations about subscription so they can recognize it easily. When the customer successfully update his card on file we will rSome readers
  • How do i only accept paypal on my order form ?
    What you will need for this? Add Payment processor Link the payment processor to the funnel Follow these steps to setup only Paypal option for order form: Click on the "Checkout" option from the builder elements. Select and drag "Card-Paypal" element. Double click on the the "Card-Paypal" eleSome readers
  • How do I add google tag manager to the entire funnel
    What you will need for this? Google Tag Manager account Google tags tracking code How do I add google tag manager to the entire funnel? STEPS Select the funnel from main dashboard. Click on "Settings" icon from bottom of left side menu bar. Scroll down to the Header Tracking code. Paste your tracking code in the input of either Header Tracking code or **Body TrackingSome readers
  • How to enable two (02) steps on popup?
    Follow these steps to go to previous step and next step on a popup : Click on the Popup element. Double click on the popup section and go to "Multi-Steps" option. Click on "Two Steps" in "Popup Count" option. Now Select the 1st or 2nd step toSome readers
  • How do I set a click event on a button to scroll to a section?
    Follow these steps to set a "scroll to a section" on a button click : Double click on the button. In settings, click on Action. Select the "Scroll To Section" option. Then select the Section where you want to scroll it.Some readers
  • How do I link two steps together?
    Follow these steps to link 2 steps together : When you have at least 2 pages in your funnel hover your mouse to the top and click on "Active" on Linking mode. Then click on the step and drag it to another step to link them. Finally assign the desired route to your link, this is the same route that you have assigned to your button or link. ![](https://storage.crisp.chat/users/helpSome readers
  • How do i deliver digital assets ?
    Follow these steps to deliver digital assets : Drag the button element. Double click on button element. Click on "Action". Select the "Download" option from drop down menu. Upload your file by clicking on the Refresh icon. Publish or update your page.Some readers
  • How do I export my sales?
    Follow these steps to export sales : STEPS: Select the funnel from main dashboard. Click on "Sales" icon from the left side menu bar. Select the date range and funnel step. Click on Download icon.Some readers
  • How do i add 1 click upsell to a page
    What you will need for this? Create an Offer for the product Create a product. Follow these steps to add 1-click upsell to a page : Click on the "Checkout" option from the builder elements. Select and drag "Upsell" in checkout options to the page. Double click on the the "Upsell" element. In general settings, seleSome readers
  • How do i add a new page to a funnel ?
    To add a new page to your funnel just click on new step button and you will see a new blank page appearing.Some readers
  • What are rules and how do I use them?
    For example lets say that we are hosting a survey and we are collecting data and we want to show visitors different pages based on their answer after they submit a form. For the sake of this example lets say that we want to collect name and email address and gender from our visitors, if the visitor selected female on gender then we show them to page A once they submit the form and if the visitor selected male then we show them to page BSome readers
  • How do I filter the report table on the analytic page by UTM's variable and custom fields?
    Follow these instructions to filter the report table on the analytic page by UTM's variable and custom fields : On your funnel settings left side menu click on **Analytic **. Add any UTM value or custom field param and value into the filter and hit apply.Some readers
  • How do i capture UTM params when a customer submit a payment ?
    **You don't need to do anything :) just make sure that your URL has the UTM params and **Funnelair will detect it and record it with the sale information.Some readers
  • How do i set button action to go to next step on popup ?
    Follow these steps to go to previous step and next step on a popup: Add a button to the popup and make sure that 2 steps popup is enabled. Double click on the button and go to actions and select go to popup step 2.Some readers
  • How do I build a basic form
    Follow these steps to build a basic form : Click on the form element from the top menu bar. Click and drag the input elements. Double click on the input and select its type from a dropdown menu. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/seleSome readers
  • How do I add a shipping method to a page?
    Follow these steps to add a shipping method : Click on the "Check Out" element in page Builder. Drag the "Ship Method" element into the page. Click on the "Settings" of the element. Under settings you will find the "Shipping Method" dropdown. Select the Shipping Method which you want to add.Some readers
  • How do I capture and save links params when I submit an integration?
    Follow these steps to capture and save links params when submitting an integration : Add an input element to your page and name the params the same as the link param that you want to capture and store. On your link add the exact param at the end like this: www.example.com?param=value Hide your input element from the page. When someone visited your checkout page via the above URL, the param value will be pre-added to the form element automatically. and as soon as the visitor submitSome readers
  • How do I add a form to my page?
    What you will need for this? Add an Integration app to the funnel. Add Integration to your page. Follow these steps to add and submit a form on the landing page : Click on the Form element. Drag and drop any Form element into the page. Repeat this process to add multiple input fields. Drag and drop button element. ![Some readers
  • How do i only accept credit cards on my order form ?
    What you will need for this? Add Payment processor Link the payment processor to the funnel Follow these steps to setup only credit cards option for order form : Click on the "Checkout" option from the builder elements.Some readers
  • How do I export page submission?
    Follow these steps to export page submission : STEPS: Select the funnel from main dashboard. Click on "User" icon from the left side menu bar. Select the date range and funnel step. Click on Download icon.Some readers
  • How do I add quantity to my product?
    Follow these steps to add quantity to a product : Select the dropdown element from Form. In dropdown element general settings, select Quantity from "Input Type" dropdown. Select the Product that you want to enable quantity for and then put a max quantity your customer can buy. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/screenshot-2020-06-Some readers
  • How to add automated webinar counter?
    Follow these steps to add automated webinar counter : Drag the Counter element into your page. Double click on the element or click on settings. In settings you will find type. Select Webinar. Set the desired duration for automated webinar. Save.Some readers
  • How do i configure paypal and stripe to re-attempt collecting the balance owed?
    Follow these steps : Paypal case: On the left side menu of your funnel click on settings and look for Paypal max fail attempts. Stripe case: You can do that from inside your stripe account settings. ![](https://storage.crisp.Some readers
  • What is a list of full builder elements?
    What is a list of full builder elements? Section Shape Checkout Contact Shipping Billing Card-Paypal Order Select Bump Summary Confirmation Ship Cost Upsell Button Text Headline Form Input Text Area Dropdown Checkbox Radiobox ![](https://storage.criSome readers
  • How do I tracking code to my page?
    Follow these steps to learn how to add tracking code to your page : Click on the "Gear" icon on the top right of the page. Click on Javascript. Add your desired tracking code to the page. Publish or update your page.Some readers
  • How do I hide/unhide content from the tablet view?
    Follow these steps to hide/unhide content from tablet view: ** To hide content : First change the view on tablet Mode. (on the left top bar of the page builder. Then click on the element which you want to hide with only one click. On the top bar click on "Hide". Publish or update your page : To unhide content : Click on the "Gear Icon" on the top rightSome readers
  • How do I add an integration to my page?
    What you will need for this? Integrate the app to the funnel first. Click here to know how you will add the integration. Follow these steps to add an integration to a landing page : Click on the "Gear" icon on the top right of the page. Click on Integration. A box will appear, select an existing intSome readers
  • How do I add click to call?
    Follow these steps to add click to call action on button : Drag the button element into the page. Double click on the element or click on settings. In Settings go to **Action **dropdown. Here in drop-down you will scroll to the bottom. Select "Click to Call". Enter the phone number. Save.Some readers
  • How do i add a sticky header or footer to a page ?
    Follow these steps to add sticky header or footer : Double click on the section that you want to make it as sticky header or footer. On the section settings menu go to "Sticky" area. For sticky header select "Stick To Top". For sticky footer select "Stick to bottom". Click on publish or update.Some readers
  • What does regenerate position do on tablet and mobile view?
    Regenerate position restore the positions of the elements on tablet and mobile to the original positions on the canvas.Some readers
  • How do I add an overlay color to a background image?
    Follow these steps to add an overlay color to a background image : Select the Background option. Select the "Color" in Background Top. Decrease the opacity of the color. Publish or update the page.Some readers
  • How do I set a parallax scrolling background on a section?
    Follow these steps for how to a set parallax scrolling background on the section : Double click on the Section. Select the Background option. Set Image Position to Full Center (Parallax). Save.Some readers
  • How do I remove a step from the map?
    Follow these steps to remove a step from the map: Hover your mouse on the step you want to remove from the map. Click on the Three Dots icon, and click on Remove. The step will be removed from the map. ![](httpsSome readers
  • How do I rename or change a group to a funnel?
    Follow these steps to rename or change a group to a funnel : On the left side menu click on settings. Enter the desired "Funnel name" and "Funnel Group". Click on "Save".Some readers
  • How do I arrange an element up or down?
    Follow these steps to arrange an element up or down : Drag the elements into the page. Click on the element. On the top bar you will find Up and Down options.Some readers
  • How do I see my webhook events logs and how do I resend an event if it was marked as failed?
    Follow these steps to see webhook events log: On your funnel left side menu click on webhooks. Go to the webhook link and click on log. A page with all success and failed events will appear. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795Some readers
  • How do I pass form params to the next page?
    Follow these steps to pass form params to the next page: Double click on the forms or checkout element. Go to General Settings. Select "Yes" for Pass Data option. Publish or save your page.Some readers
  • How do I change the displayed funnel URL?
    Your funnel link is the link of the first page on your funnel, so it is usually the link of the first page that you build how ever if you want to change it to a different page url, follow these steps: On the left side menu click on Analytics. Move the page that you want to make it a funnel url to the very top by clicking **up **icons next to each page.Some readers
  • What informations are sent to PayPal and stripe when a payment is submitted?
    The following information will be sent to PayPal/Stripe when a purchase occurs : Customer name and email and phone located on checkout> contact element Billing information located on checkout> billing element Shipping information located on checkout> shipping element Product name and description that you have defined on the product setupSome readers
  • how do i apply different background images to desktop view and tablet view and mobile view
    Follow these steps to apply different background images to desktop view and tablet view and mobile view : Click on the Tablet or Mobile or Desktop mode for which you want to change the background of specific section. Select the section and double click on it to open it's setting. Update the image from General Settings > BG Image. ![](https://storage.crisp.chat/usSome readers
  • How do i setup SKU for my product ?
    SKU is a very handy was to easily know what product your customer has bought, this is very important especially if you are into drop-shipping business where you have many variant combination for the exact same product What you will need for this? Create a product first. Follow these steps to setup SKU code to a product : On the funnel left side Menu click on SKU. ![](https://storSome readers
  • How do I add a background image to a section?
    Follow these steps to a background image to a section : Double click on the Section. Select the Background option. Select the "Image" in Background Top. Upload image. Set "Image Position". Publish or update the page.Some readers
  • How do I hide/unhide content for mobile views?
    Follow these steps to hide/unhide content for mobile view : Hide content: First change the view to mobile Mode. (on the left top bar of the page builder) Then click on the element which you want to hide with only one click. On top bar click on "Hide". Click on publish or update. Unhide content: Click on the "Gear Icon" on the top right side of the page.Some readers
  • How do i link stripe and paypal accounts to a funnel ?
    To attach Paypal and Stripe account follow these steps : On the funnel left side menu click on settings and locate **Paypal **and Stripe. Select the payment processor that you want to add from the dropdown menu. Click on save.Some readers
  • How do I use the mobile aspect ratio?
    Follow these steps to use the mobile aspect ratio : Select the elements by holding the pointer (cursor) and drag over them. An orange boundary line will appear on the surrounding. On the top bar click on "Group" and then click on "mobile aspect ratio".Few readers
  • How to i add order bump to a page ?
    What you will need for this? Create an Offer for the product Create a product. Follow these steps to add Order Bump to landing page : Click on the "Checkout" option from the builder elements. Select and drag "Bump Offer" in checkout options to the page. Double click on the the "Bump" element. In general settings,Few readers
  • How do i add variation: size, materials, finish, colors, style to my product ?
    What you will need for this ? Setup SKU for product variants. Follow these steps to add size, materials, finish, and colors to the products : Select the dropdown element from Form elements. Double click on the dropdown element. In General settings, select size/materials/finish/color from "Input Type" drop down. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/screenshFew readers
  • How do I add google tag manager to my page
    What you will need for this? Google Tag Manager account Google tags tracking code Follow these steps to add google tag manager to a page : STEPS Select the funnel from main dashboard. Select funnel step/page and click edit. Click on "Gear" icon from top right bar. Select the Javascript. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/tracking-cFew readers
  • Where do I find my sales?
    Follow these steps for finding my sales : On the right side menu of your funnel, click on "Sales". On the table click on any charge to see further details.Few readers
  • What does all the transaction statuses means ?
    To understand what does all the transaction statuses mean, see below explanation : **Collecting: **it means that the charge is being collected and the account has not been collected yet. **Success: **it means that the charge has been collected successfully. **Failed: **it means that the charge has been failed and nothing has been collected. **Fullfilled: **it means that the subscription has been cancelled and nothing is owed to customer. **Cancelled: **it means that the subsFew readers
  • How do I add a preview image for my video? (Recommended)
    Follow these steps to add a preview image for a video: Add video element. Double click on the video element. In Settings, go to "Thumbnail". Upload your image. Publish or update your page.Few readers
  • How do i disable sending transactional emails to a customer ?
    Follow these steps to disable transactional emails : On your funnel settings page locate the transactional email that you want to disable the funnel setting. Toggle NO and save settings.Few readers
  • How do I issue a refund to my customer?
    Follow these steps to issue a refund to a customer : Locate the sale that you want to refund from sales table. Scroll down and click on the refund button located in the transaction table.Few readers
  • How do I re-arrange sections?
    Follow these steps to rearrange sections : Select the section you want to up/down. Click on the Up/Down.Few readers
  • What is image optimization?
    If this feature is enabled, every image you import will be auto-compressed without effecting the image quality. this feature is turned on by default to increase the speed of your page load time. Follow these steps to enable image optimization : On the left side menu click on settings. Scroll down to "Image Optimization". Select "Yes". Click on "Save".Few readers
  • How do I store URL params with purchase when a customer submit a payment?
    Follow these steps to capture and save links params when  submitting a payment : Add any form element to your page. On element setting menu locate param and copy it to clipboard. On your link add the exact param at the end like this: ${color}#000000 Hide the element from the page. ![](htFew readers
  • How do i delay a section or an element from loading ?
    Follow these steps to delay a section element : Select section/element, click on settings. In settings you will find the Delay section drop down. Click on drop down. Here you can select 3 option for time delay. (none, on page load, on page scroll). On page load , select an animation, minutes and seconds for delay. On page scroll select an animation. Save.Few readers
  • What are routes and how do I add a new one?
    Follow these steps to add a new route: Click on the Gear icon on the top right of the page builder. Select the Route option. Click on Add button. On the popup type a route name, for this example we will just name the route as new. ![](https://storage.crisp.chat/users/helpdesk/website/77edba9bb795ac00/screenFew readers
  • What elements should i use to setup a basic order form ?
    Follow these steps to setup a basic order form and its elements sequence: Select the "Checkout" element. Select and drag "Contact" element. Select and drag "Card-paypal" element. Publish or save your page.Few readers
  • How do i make shipping free if total purchase amount is $x value ?
    Follow these steps to make shipping free if total purchase amount is $x value: On your funnel left side menu click on settings. Enable shipping discount and add a value in numbers only. Click save.Few readers
  • What does regenerate section settings do on tablet and mobile view?
    Regenerate section setting means to undo the section/elements settings to the desktop version.Few readers
  • How do I search for a customer payment by email or charge ID?
    Follow these steps to search for a customer payment by email or charge ID : On your funnel left side menu click on sales. Type the customer email or the charge Id that was sent to his email address on the email receipt when he made the purchase.Few readers
  • How do i add a Favicon image to my entire funnel pages ?
    Follow these steps to add Favicon image to an entire funnel : Click on setting located on the left side menu. Scroll down to favicon and import your image. Click on "Save".Few readers
  • How do I add Facebook tracking pixel to the entire funnel
    What you will need for this? Facebook business account Facebook tracking pixel Follow these steps to add Facebook tracking pixel to the entire funnel : STEPS: Select the funnel from main dashboard. Click on "Settings" icon from bottom of left side menu bar. Scroll down to the Header Tracking code. Paste your Facebook tracking pixel in tFew readers
  • How do I set a click event on a link to open a popup?
    Follow these steps to set a click event on a link to open a popup : Select the text. Click on Insert the link. Select in the URL. Publish or update the page.Few readers
  • Where do I find saved block/section?
    Follow these steps to find saved section to reuse it : For finding/reuse, click on the "Section" in the elements area. Here you will find the Save sections next to the Blank section. Drag into the page. Save.Few readers
  • How to move a step/page to another funnel?
    Follow these steps to move a single step/page to another funnel: Select the funnel. Click on the 3 dot of funnel step. Select the Move option from dropdown menu. !Few readers

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